FAQs
What are your office hours?
We are open Monday from 8 a.m. – 8 p.m.; Tuesday through Thursday from 8 a.m. to 6 p.m. and Friday from 8:45 a.m. to 4:00 p.m. We provide “urgent care” visits on Saturdays from 9 a.m.-11 a.m.
What if I am worried about my child after hours?
We contract with the Children’s Health Care of Atlanta nurse advice line, which provides after hours advice and assistance. Our providers take secondary call and back-up the nurses. To reach the answering service call the main office number (404-446-4726), press ‘0’ at the auto-attendant, and our answering service will assist you to contact a provider or speak with a nurse. We do ask that you please save routine questions (mild illness, appointments, prescription refills) for regular office hours or submit these questions via our Patient Portal.
Are you on time?
Generally we run on time, however, despite our best efforts, we may occasionally run late while taking care of our patients. We will keep you informed so that you have the option of rescheduling your appointment if you choose.
Can you see my child immediately if she is sick?
We make every effort to schedule appointments for ill children on the day that you call us. Please call our office ahead of time so that we can minimize the time that you will spend waiting. If you have a medical emergency during office hours, we will do our best to see your child immediately or refer you to the appropriate facility.
May I walk in without an appointment?
We do not currently have a “walk in” policy; we do ask our parents to call for appointments, especially same day sick appointments. Patients who “walk in” with a non-emergency condition will be accommodated as best as possible, or they may be asked to return later in the day when the schedule allows.
What about emergencies?
If an emergency should arise, please call 911. Emergencies are considered to be those conditions that are life-threatening: loss of consciousness, severe bleeding, seizure, etc. In the case of minor emergencies (lacerations, cuts, mild fractures, sprains), please call our office first for instructions.
When should we schedule ‘Well Child’ visits?
To keep your children healthy, it is important to bring them in for regular checkups. The list below is our recommended schedule for Well Child Visits:
- 3-4 Days
- 2 Weeks
- 4 Weeks
- 2 Months
- 4 Months
- 6 Months
- 9 Months
- 12 Months
- 15 Months
- 18 Months
- 24 Months
- 30 Months
- Annually beginning with 3 years (36 Months)
Do you take my insurance?
We accept most insurance carriers. Please have your card with you at every visit. We will file claims to your insurance company as a courtesy; you are responsible for any co-payment or deductible at the time of visit. If you do not have insurance coverage, or if we are not a provider for your insurance, or we do not file with your insurance company, you may be responsible for the full amount of the visit at the time of service.
Will Intown providers see my newborn in the hospital?
The “hospitalists” (hospital based physicians) will see your new baby in the hospital and instruct you to follow up with us, usually 1-2 days after discharge.
What if my child is admitted to the hospital?
Drs. Sells and Bataille are part of the Active Staff of Children’s Healthcare of Atlanta (CHOA). In the event that your child requires hospitalization, we recommend one of the CHOA facilities, whenever possible. Your child will receive excellent care by the pediatricians who work full time at the hospital, with close oversight by our Intown providers.
How can I get school and sports forms completed? Is there a fee to complete forms?
Please complete the patient demographic and parent/guardian information on the form, then bring it, mail it or email to forms@intownpediatrics.com. Please allow up to 5 business days for completion. We will contact you when the form is complete. Currently there is no administrative charge to complete forms.