Dear IPAM Families,
π’ Weβre excited to introduce Sky, our new virtual AI telephone assistant! π€π
Intown Pediatrics has updated our telephone system to make it easier and more convenient for you to reach the right person and take care of routine requests.
Sky can now assist with several common needs, including scheduling appointments, medication refills, referrals, and medical records.
π When You Call Intown Pediatrics
If you are calling from a hospital or another physicianβs office: π Press 1
π€ To Speak with Sky & Handle Routine Requests: π Press 2
Sky can help you:
- π
Schedule an appointment
- π Change or reschedule an appointment
- β Cancel an appointment
- π Request a medication refill
- π Request or check on a referral
- ποΈ Request or check on medical records
π©ββοΈ To Speak with an Intown Pediatrics Nurse: π Press 3
π³ For Billing Questions
Please select the option based on the patientβs last name:
- Last names AβL: π Press 4
- Last names MβZ: π Press 5
π To Reach the Answering Service: π Press 0
π¬ You Can Also Text Us!
For added convenience, you can communicate with our office through our HIPAA-compliant, two-way text messaging system.
Simply text us at 404-446-4726 β our main office telephone number.
Our goal with these improvements is to make it easier and more convenient for you to connect with Intown Pediatrics, while helping our team respond to your needs as efficiently as possible.
We appreciate your patience as we introduce Sky and encourage you to give her a try the next time you call! π€π
Thank you for being part of the Intown Pediatrics Family!
Intown Pediatrics & Adolescent Medicine
π (404) 446-4726